This Refund Policy explains how Titan Plumb (“we,” “us,” or “our”) handles refund requests related to service memberships, technical consulting sessions, system inspections, and other professional plumbing services purchased through our website or at our office. Our policies are designed to be fair and transparent in accordance with New Zealand consumer law.

Introduction

By purchasing a membership, consultation package, or service pass, you agree to this Refund Policy. If you do not agree with these terms, please do not complete your purchase or registration for the service.

1. Membership Refunds

Membership fees are generally non-refundable once activated. Refunds or prorated credits may be considered in exceptional circumstances, such as:

• Conditions preventing property access for plumbing maintenance (documentation may be required)
• Permanent relocation beyond our service area in New Zealand
• Administrative billing errors or duplicate charges

2. Consulting and Technical Packages

Technical consulting sessions and site inspections may be refunded if canceled within the specific cancellation period stated at the time of booking. Sessions or inspections that have already been conducted or started are not eligible for refunds.

3. Cancellations & No-Shows

Cancellations for site visits or maintenance clinics must be made within the timeframe specified in your service agreement. Late cancellations or inability to provide site access for scheduled maintenance may result in forfeited service time or call-out fees.

4. Processing Refunds

Approved refunds will be issued using the original method of payment whenever possible. Processing times may vary depending on your bank or payment provider’s standard procedures.

5. Non-Refundable Items

The following are typically non-refundable:

• Administrative registration or account setup fees
• Used or partially used emergency call-out credits
• Special project deposits or promotional discounted service packages

6. Policy Updates

We reserve the right to update this Refund Policy at any time to reflect changes in our professional services. Changes will be posted on this page and will take effect immediately.

7. Contact Us

If you have questions about refunds or would like to submit a request for a canceled inspection, please contact our support desk.