This Protection Policy explains how Titan Plumb (“we,” “us,” or “our”) protects your personal information, service membership accounts, and access to our technical plumbing service data and online booking services across our New Zealand locations.
Introduction
By using our website, purchasing a service pass, or accessing our Titan Plumb resources, you agree to this Protection Policy. If you do not agree, please discontinue use of our services and site access.
1. Use of Professional Services
Clients must use service resources, system diagnostic tools, and online systems responsibly and in accordance with professional conduct standards. Any attempt to provide false information, misuse technical equipment during site visits, interfere with scheduling systems, or disrupt service operations may result in immediate suspension or termination of membership.
2. Account Security
Users are responsible for maintaining the confidentiality of their account credentials used for service bookings, maintenance payments, or client portals. We are not liable for unauthorized access resulting from shared or compromised login details. Please notify us immediately if you suspect unauthorized activity on your service profile.
3. Personal Data Protection
We implement appropriate technical and organizational security measures to protect your personal information, including property details and payment data, in compliance with New Zealand's Privacy Act. While we take reasonable steps to safeguard information, no digital system can guarantee absolute security.
4. Field Safety and Monitoring
For the safety of our specialists and the security of our professional equipment, our vehicles and field units may use tracking and surveillance systems. These measures help protect staff, property, and ensure service efficiency during high-demand hours. All monitoring is conducted in accordance with applicable New Zealand privacy laws.
5. Third-Party Service Providers
We may work with trusted third parties for secure payment processing, service booking software, website hosting, or technical communication services. These providers are required to maintain appropriate data protection standards and use information solely to support Titan Plumb operations.
6. Data Retention
Client information is retained only for as long as necessary to provide plumbing services, meet legal obligations, resolve service disputes, or protect the rights of Titan Plumb.
7. Updates to This Policy
We may update this Protection Policy from time to time to reflect new technical plumbing service technologies or legal requirements. Any changes will be posted on this page and will take effect immediately upon publication.
8. Contact Us
If you have questions about this Protection Policy or wish to report a security concern regarding your account, please reach out to our administration team.